RefectoCil Australia Shipping terms and conditions

Order Processing Times:

Monday through Friday:  we try to process orders within 24 hours. Our daily cut off time is 1.00 PM.  During holiday periods, orders are processed on a regular basis and dispatch dates are posted on our site.  We take fraud very seriously and because of this, some orders may be held for verification checks to protect our customers. We apologise for any inconvenience this may cause.

Shipping cost:

Shipping cost is automatically calculated based on your shopping cart weight and destination. For small items we use (500Gr) Australia Post Satchels at a fixed price nationwide of $9.95 Normal Service or $13.27 for Express Post. For larger items, your freight charge can be calculated at any time from the Shopping Cart Page by entering your post code and state. If possible, use a delivery address that will find you during business hours to further speed up your delivery.

Delivery Times

Tracking:

We will provide tracking information with every delivery. Deliveries can be tracked using the tracking systems below:

Australia Post: https://auspost.com.au/parcels-mail/track.html#/track Tel 137 678

Couriers Please: https://www.couriersplease.com.au/tools/track Tel: 1300 36 1000

DHL: https://mydhl.express.dhl/au/en/home.html#/getQuoteTab Tel: call your local DHL express office

Tracking is best performed trough the carrier’s web site. If unsuccessful, you can email us at sales@refectocil.com.au or call us on +612 7200 8452

International Shipping:

RefectoCil Australia does not ship outside of Australia and New Zealand. 

What happens if an Item is out of stock?

Our online stock status is updated daily; however if an item is out of stock, we will hold your order and contact you and offer you the option to wait for the item, substitute for an equivalent or refund the product.

Returns, Refunds & Order Claims:

Returns, refunds & order claims may be authorised by RefectoCil Australia within one week of order, subject to written pre approval. This includes order claims regarding incorrect items received. All refunds are subject to count & condition inspection before refund is authorised. Delivery freight paid and returned goods freight shall be paid by the purchaser. No responsibility will be accepted for goods lost or damaged in transit.  PLEASE NOTE:  Choose carefully, as nail lacquer, gel polishes, dipping systems, nail electricals and cosmetics cannot be returned due to hygiene reasons.  

Insurance:

DHL shipments include carrier shipping insurance.  Australia Post shipping does not include insurance.     Please advise in the comments line if you would like additional shipping insurance which will be billed separately at the rate of 2% of the value of your order.  If you do not select postage insurance we will not be held responsible for any loss or damage that occurs to your parcel once it is lodged with Australia Post.

Pricing Currency:

All prices are in Australian Dollars.

Faulty Goods:

Claims in respect of merchandise will only be recognised by RefectoCil Australia if made within seven (7) days of invoice date. Goods must be inspected by the purchaser before signing acceptance from courier otherwise damaged goods claims will not be recognised. Please send photo of damage packaging with your claim.

Authority to Leave:

PLEASE NOTE: To minimise the risk of contracting or spreading coronavirus, Australia Post has enabled contactless delivery. This means signatures are no longer required for all parcels, whether you’re collecting from a Post Office or at home. For home delivery of parcels normally requiring a signature, if you’re at home, the delivery driver will record your name and confirm delivery on their handheld device, then leave the parcel at your door. If you’re not at home, a card will be left, with instructions on where to pick up your parcel.

You may authorise the delivery company to leave your package at your address without signature. We strongly recommend that you only choose this option if the delivery address is secure.  Please mention this in the comment line. Please note that in this case we cannot take responsibility for a lost parcel. If Australia Post believes there is not safe place to leave your goods, they will be taken to a nearby post office for pickup.  Parcels currently sent using the signature always option will not be impacted by this new feature.  We encourage you to choose a  business shipping address to ensure your goods will be safely delivered.

General:  

By confirming your order you accept the terms & conditions of RefectoCil Australia.

All orders are prepaid by credit card or Pay Pal only.  An invoice will accompany your order.

Goods remain the property of RefectoCil Australia until payment in full is received.

All prices are subject to alteration without notice. Orders with incorrect pricing will be referred to purchaser before processing.